I'll be showing how Attensa collaborates using Jive Software's Clearspace for cross functional projects. The presentation will be 4:48 (that's specific) on Thursday, September 6 at the Office 2.0 Conference in San Francisco. I've posted the Attensa presentation on SlideShare

I left Portland late Sunday night, or was it Monday morning? Anyway it was way dark thirty. I arrived in Boston at 11:00 am. I headed over to the Enterprise 2.0 Conference and sat down with CMP's Alex Dunne for this podcast interview. Excuse me if I sound rummy.

Andrew McAfee gave Enterprise 2.0 a report card at the Enterprise 2.0 Conference yesterday.

A - awareness of the concept
A- - Technologies
C - Communication of the results

And the professor has given us homework. He called on the industry to do a better job sharing best practices, applications and case studies. The Enterprise 2.0 Uncoalition might be just the forum to share the love.

In that spirit here's a start. We put this together for an enterprise customer who is using the Attensa Feed Server to improve corporate communications across their organization. I've blogged about this earlier in a series but here's the complete document.

Download Attensa's Feed Reading Best Practices

This occasionally crops up in our discussions with companies investigating Enterprise 2.0 technologies. In some corporations BLOG is four letter word conjuring up images of sociopathic rantings, and way too much time being devoted to cat pictures and reviews of LOST.

If you ask me, this paranoia boils down to fear of the unknown or maybe it's about lack or respect and lack of trust in employees to do the right things with the tools they have to work with. When you think about it, if you were inclined, you could do more damage to a company's reputation and morale with email and confidential attachments sent to the wrong people than you can with a secure internal blog post.

I'm not sure what drives this perception about blogs and I'm not the only one who has experienced this fear from corporate management. Six Apart's Anil Dash makes getting beyond fear of blogs a key message in his evangelism. The Burton Group's Mike Gotta has seen it and heard it too.  His take away is that companies need examples of how blogs can be used effectively to solve business and communication challenges.

I'm republishing the highlights from his post "Getting Over Fear of Blogs and including the list of blogging applications that make sense for business environments.

You can read Mike's complete post on Collaborative Thinking.

Mike takes it from here:

Regarding Web 2.0 and social software, I find that people are often captivated by the use of these concepts and tools in the consumer market. While some technologists are skeptical, there are also a growing number of people that are wondering how such practices and technologies could be applied internally and whether such use could bring about some degree of business transformation – especially in terms of leveraging worker know-how and collective insight.

The tone and emotion levels however get quite passionate however, when the topic of blogs comes up. There does seem to be agreement that public-facing blogs can have real business value from the perspective of marketing, PR, customer intimacy and community-outreach. That perspective however does not seem to transfer broadly when the conversation shifts to possible internal adoption of blogs. In fact, it is not uncommon to hear a range of opinions that could be represented by the following statements:

• Risk-related: “We’re afraid of what people will say.”
• Productivity-related: “We don’t want people wasting their time.”

Performance-related: “We don’t see the business value.”

The conversation often swings back to the Internet and how blogs are used as a public soapbox to express personal opinions and how bloggers add fuel to emotionally-charged debates on topics many organizations view as a workplace distraction (e.g., politics, sports, entertainment, religion, breaking news, etc.). A good number of people I’ve talked to feel that blogs introduce risk (e.g., hostile workplace), negatively impacts productivity and hinders overall performance of business processes.

I think part of the problem is due to a lack of examples of how blogs can be applied to solve the types of business challenges organizations face on a daily basis.

Internal Communication

There are many situations where organizations need to broadcast information to its workforce without the need for that information to be pushed to its workers in an intrusive manner (e.g., e-mail).

• A Human Resources department can leverage blog technology to continually keep employees updates on various benefit plans, awareness of enrollment dates, etc.
• CXO-level management can leverage blogs to informally communicate company issues related to markets, economics and its competition.
• Organizations can use blogs to communicate information to employees on the various community-outreach and social programs in need of volunteers.

Program / Project Management

Program management offices (PMO) and project management teams often establish operating environments where information may not always be captured and disseminated in a timely manner. The structure of these organizing bodies may challenge its ability to quickly respond, making it difficult to communicate credible and relevant information.

• A PMO blog could provide a journal of activities, issues and future actions that could be valuable not only to workers within the PMO but to those monitoring and tracking the PMO elsewhere in the organization
• A group blog for developers and quality assurance teams could act as a clearinghouse to voice design concerns, for developers to record and report findings or to capture/disseminate software build and fix notifications discovered during development or testing cycles (e.g., shift notes)
• PMO and project teams create a variety of guidelines, procedures and other types of documentation. While wikis are good vehicles for the collaborative work on the content itself, blogs can provide a platform for individuals to provide deeper personal commentary.

Community-building

Organizations have struggled to find common off-the-shelf tools that allow for the capture, dissemination and augmentation of information while also enabling broad participation and community interaction. Facilitating open communication is a key aspect for organizations interested in sharing know-how and creating effective community-building environments (e.g., knowledge management).

• Research organizations have long valued the importance of personal journals and lab notebooks to catalog observations and record insight. Blogs within such an environment not only are of benefit to those within such communities but enable others to “look over the shoulders” of those engaged in such activities.
• Government organizations can use blog systems to enable first responders to share insight and lessons-learned from on-the-job experiences
• Specialists in many different professions (e.g., utilization management nurses, fraud investigators, security experts, underwriters, engineers) can use blogs to more easily communicate methods and practices relevant to their work activities

Business process

A multitude of business activities include capture of unstructured information as part of processing a particular task. Many applications do not naturally handle the type of free-form commentary and annotation users would like to add to a transaction or append to a case file. There are other situations where applications need to deal with conversational information that are not well-supported by traditional application models (e.g., issue tracking, exception handling, problem resolution).

• A competitive intelligence process is often dependent on capturing field observations, rumors and collating information detected from various news sources. Blog systems can provide the platform the collecting and vetting this type of market monitoring, analysis, and opportunity/threat assessment.
• Certain support processes require workers to capture notes as part of their remote activity (e.g., field repair). Offline authoring tools (e.g., Microsoft Windows Live Writer) could be used to compose analysis on a worker’s laptop and then upload to a group blog when network connectivity is available. In other situations, certain work activities might include capture of notes into operational logs. Blog technology can enable capture of task-related notes inline with performance of that operational process.

OK, I'm back.

We use the same tools and techniques internally.

• Our CEO as a blog to share the big picture with Attensa employees
• Our marketing and development teams use secure blogs to keep each group informed on project status, customer wins and the buzz surrounding Attensa
• Our sales and marketing people share competitive insights on a secure blog.
• We've set up a secure blog with our PR and SEO teams to share strategies, metrics and status reports.

Analytics on the Attensa Feed Server gives insight into how this information flows through the organization and helps assess and identify the most effective channels for communicating specific information

Attensa tools make publishing to these internal blogs incredibly easy. I used one of the republishing tools in Attensa for Outlook to share Mike's post this morning. I scanned the headlines from his blog in the River of News. The title "Getting Over Fear of blogs" caught my eye. I hit the Attensa publish icon which launched Windows Live Writer and pre-populates a new  blog post with the all of the copy, links and images - all nicely formatted. I just select the blog I want to publish to from a list. I can easily edit and add context, categories, tags and then republish the post with a click. These tools make it incredibly easy to share these thoughts with everyone subscribing to the blog. 

They say second place is just an award to make losers feel better. In this case we couldn't disagree more. SEOMOZ.org has deemed Attensa for Outlook worthy of a 2007 Web 2.0 Award and we're tickled pink. First place goes to FeedBurner and who can argue with that?

Attensa for Outlook earned:

5 out of 5 stars for usefulness

4 out of 5 stars for usability, interface design and social aspects

An now you don't have to be exclusively an Outlook user to get in this goodness. When you download Attensa for Outlook you also get a stand alone Windows desktop reader that gives you the same feature set outside of Outlook.

GiddyUp! Download Attensa for Outlook. It's free.

 This is from Mike Gotta at Collaborative Thinking on Zimbra adding a Feed Reader

"The good news: many vendors are adding feed reader capabilities to their client platforms.

The bad news: many vendors are adding feed reader capabilities to their client platforms.

If you are an enterprise organization and looking at feed readers across varies collaboration, portal and content systems - remember - there are a lot of architectural and infrastructure issues to consider in terms of security, network management, feed management, etc. There are also some really important user needs as well - including synchronization of feeds across multiple client user experiences, including read/unread marks, etc. If you are committed to a Windows client, then look to see if the vendor is integrating with the Windows RSS Platform. If you are using a more complete end-to-end XML Syndication systems, then make sure that the vendor providing the client reader is able to integrate with those vendors as well.

What you really want to avoid is a potpourri of clients all handing RSS/Atom feeds differently (each well in its own right but chaotic when viewed as a collection of feed services)."

At Attensa we believe the platform is the product and that integrated readers built using a consistent architecture are essential to a well managed end-to-end XML syndication system. The Attensa Managed RSS Environment delivers clean, consistent synchronization, control over directing specific feeds to users and groups, multiple readers providing pervasive access to feeds, intelligent prioritization, scalability and reporting an analytics.

As our line of readers grows we are now offering multiple ramps to provide pervasive access to Enterprise RSS feeds. Our reader line-up includes a full featured Windows desktop reader and Outlook reader(download them here - they're free), a reader for Sametime Instant Messaging for alerts and time sensitive collaborative feeds and a Web reader integrated with the Attensa Feed Server. They all use the same architecture to facilitate "knowledge flow."

Jeremy Wagstaff is writing about Attention in his Loose Wire column in the Wall Street Journal and he's mentions Attensa in his Loose Wire blog.

We couldn't agree more with his take away. "This is just the beginning. Further down the track, tools like Particls (and Attensa - my edit) will feed into our attention streams to find out what we're paying attention to and use that information to further hone their grasp of what we want to know. Expect them to continue the march of personalizing not just your hunt for information but the way it's delivered to you -- when, where and how."

Attensa's first step is the automatic prioritization of articles based on your reading behaviors. Location is playing a role with the ability to channel specific feeds to specific access points (the Web, the desktop, your smartphone and instant messaging)so the information you want (and just the information you want) shows up where you want it.

Attensa 2.1 makes a leap forward in giving control to the desktop user over whether potentially harmful scripts embedded in feed articles can execute.

Although feed subscriptions are less of a risk because, unlike the spam that fills our email boxes every day, we’ve actually asked, or in the case of pushed Enterprise feeds, a department decision-maker has asked on our behalf for the feed articles. But most of us want to know if scripts are running in the articles we’re viewing, and many of us would turn them off, given the choice.

Attensa’s new content filtering feature allows the user to control when and where they see content generated by scripting, iFrames, CSS, and other executable code publishers might include in the body of an article.

P.S. My boss made me write this. I also put up a How To on Article Content Filtering on our support site.

 Rod does it again. Here's a solid introduction on putting internal blogs to work.. With our RSS reader integration with Outlook and our development work on Notes and Sametime, why not have the feeds come to you instead of using a web based reader?

"Are you a CEO? Do you want you people to across silos? Do you want your engineers or your designers to know exactly what the sales people are asking them? Or better yet, do you want everyone in your company to have a deep understand of what your clients actually want, need and will pay money for?

Do you want your people to be personally motivated?

Has anything in your company taken off half as aggressively as blogs and social media have taken off in the open Internet?

Now I have a simple question for you. Do you know how to use blogs within your organization to help you get work done? There are plenty of blogs out there that can tell you how to use blogs as a PR and marketing tool to communicate with your clients. But, when people actually think about getting work done within the organization, not a lot has been written.

This post aims to tell you exactly what you need to do to use blogs efficiently within your organization.

Activity Centric Worksites

First, you do not need to buy a multi-million dollar system to get the benefits of Activity Centric Worksites. You can use a regular blogging platform, such as WordPress or MovableType. You will need to hire some consultants to make those consumer systems do the job for you. Total set up cost, in my experience, is $50K to $100K. Or you can spend about the same amount with a pre-built enterprise class system from companies like iUpload, Blogtronix or Traction Software.

The idea behind Activity Centric Worksites is to use blogging tools to facilitate focused business communication. Instead of using a blog as a tool for one person to broadcast their thoughts on “whatever”, use blogs as a platform to help people within your company communicate about what they are doing for work. To make it easy to frame the conversation, provide structure around simple concepts that make sense for your company.

If you are running a consulting company, you might have following Worksite types:
• Project Worksites - these are used to exchange information about a specific project
• Client Worksites - these are used to talk about a specific client
• People Worksites - these are like internal resumes that show who is working on what
• Practice Worksites - these are used to communicate amongst a whole team
• Focus Worksites - the only thing that resembles a consumer blog, these are written by a small group and are like internal e-journals dedicated to specific technical topics

Finding the Right Set of Worksite templates

Depending on what your company does, you are going to need a different list of Worksite templates. Ask yourself what do we talk about here? If you are a software company, you might have whole worksites dedicated to specific modules in the new release of your product. Instead of Practice Worksites, you might have a Release Worksite that coordinates information about each module within the release.

If you are a bank, you might have Clients, Products, Market Overviews, Projects, and People.

Start with Search

Most internet experiences start with someone going to Yahoo, Google, MSN or Baidu. They are all search sites. If you want your people to be productive, your main internal home page shouldn't be some waste of time portal. It should look like Google, and it should help people find the information they need.

Your People will Need Wizards to Help Create New Worksites

A Worksite is more than just a blog theme. For example, a Project Worksite should include a list of the people working on the project with links back to each person's People Worksite. The Project Worksite should probably also include a link to the Client Worksite.

To create a copy of a blank Project Worksite, you need to create a simple wizard that walks your employees through the process of creating a new site. You also need a system that has CMS capabilities which help deal with access control, user authentication, backup, audit trails of who read what, and given admin tools to support the re purposing of posts - write once, publish in many places.

Many to Many Communication

There are very few software systems out there that can even define the notion of a Worksite type, let alone give you the frame work to automate the creation of a new one. The only systems I know of today that can do this are iUpload, Blogtronix and Traction Software.

IBM's Lotus Notes does not have "straight out of the box" support for Activity Centric Blogs - although they do have their own Activity Centric Computing notion. In Hannover, your email inbox is organized into folders that are called activities.

In mid 2006, IBM Lotus CTO Doug Wilson said

Right now, the ‘glue’ that associates tasks and objects within an activity remains in the users’ heads. But if we’re able to create and save the thread of an activity, we should also be able to preserve it as a pattern that others can reuse when performing the same or similar activities."

In Nov of 2006, Domino Blogsphere V3 said

Currently in very early development stages is a new application that doesn't have an official name yet but it is basically a Blog Manager.

I am currently unaware of any other system that can support true enterprise class blogging that could support "Worksites". Microsoft's Sharepoint does not have this functionality.

The issue is one of creating a platform that supports many to many communication, as opposed to most consumer blogging tools, which were originally designed to support one to many communication. There are tools out there that support multiple people authoring one blog, but that isn't the issue here.

For example, in a Big 4 consulting firm of 100,000, you could easily end up with a huge number of blogs:

100,000 People Worksites
400,000 Project Worksites per year
100,000 Client Worksites
5,000 Practice Worksites
5,000 Focus Worksites

Examples

Here are some screenshot examples of what these things could look like. When I created these, I simply called them "Pages" instead of "Worksites". I term "pages" is confusing, because it makes people think they are looking at one page, not a whole site about a specific work topic.

Why not use a Wiki?

Wikis are a useful tool for collaborating on a document. They become less useful when they are used to communicate about events. For example, Wikipedia is a great encyclopedia. But, when you think about daily events such as updates on the relationship with a client, or the latest events in a project, blogs already have the built in notion of time stamped posts that communicate that information.

This is not to say that a company should never use wikis. Instead, there is a time and place for both wikis and blogs within the Enterprise.

Motivation through Recognition

To get people to contribute, you have to give them a personal reason to use a new system like this. One way is to make sure that people get credit for the good work they do.

Other tips and Tricks

• Email Integration - Transition in to using the system by making sure that your Worksite system supports an email address for every blog / Worksite. That way, people can just cc the blog instead of CC'ing to CYA. This also gives people an easy way to start to use a big system.
• Dos and Don'ts - People will recognize that the new system is a powerful reputation management system. Some will be worried that it could damage their reputation as much as help them. Give them some guidance with a firm set of dos and don'ts/
• Screencasts - The success of YouTube has proven that people LOVE videos. Use videos and screencasts to teach your employees about the new system and get them excited to use it.
• Use Weekly Email Updates - Blogs do not replace email. They only simply an additional communication tool. To get people excited about a new system, and to make sure they learn how it is being used and where it is succeeding, send out weekly update emails to your user base. Some people will take a long time to switch over to the new system. Weekly emails will keep them in the loop.
• Forget Dashboard - Use an RSS Reader - If you are a senior executive responsible for a whole cascade of projects, use a tool like Netvibes to monitor each of those projects. Skim the headlines. Click on the posts that seem to need your attention.
• Enterprise Digg - Cogenz is an example of a tool that you can use to help your people let each other know about interesting ideas.
• Folksonomy - Order Emerges from Chaos. And people will standardize on what keywords and tags to use to describe their articles. While it is important to give some structure, such as defining Worksite types, it is not necessary to dictate everything.

Source: How to use Blogs in the Workplace
by Rod Boothby

We met Jeff Whitehead and Jon Sofield of the Real Time Matrix at the Office 2.0 conference in October. We quickly hit it off and it became clear to all of us that the work they are doing with precision search technology using real-time matching and filtering and our attention driven prioritization are a perfect fit for helping enterprise users cut through information overload.

Today, Jon and Jeff are launching iJ.am, a new breed of search engine (they descibe more accurately as a "matching engine and content router" that precisely matches and delivers personally relevant content from the web the instant it is published.

And today we are announcing our partnership with the Real Time Matrix. We're coupling our persistent search capability from within Outlook and on our Feed Server with RTM's sophisticated aggregation, matching and filtering technology to bring an indispensable research tool to our Enterprise customers. With the combined power of these search techniques business users can create precisely focused search channels that automatically and continuously deliver exactly the content they are searching for without duplication.

Jeff Whitehead says it best. "This technology cuts through information overload and puts control into the individuals' hands. Users simply set up and refine their search criteria and we deliver accurate, relevant and timely results with extreme prejudice."

With Attensa and Real Time Matrix researchers can search the past and filter the future by tuning their search criteria, in real time to deliver exactly the information they want without duplication, as soon as it is observed on the Internet.

Here are the specifics and next steps for our partnership.

First, we'll be adding the iJ.am search engine to the persistent search feature in Attensa for Outlook.

We will be adding persistent search and Real Time Matrix filtering to the Attensa Feed Server. With the new distributed admin feature, the power to create precision search feeds can be accessed by project teams throughout the enterprise.

Together with Real Time Matrix we will be offering custom integration for Enterprise accounts to tie Web and blog search with premium content and internal information search.

Here's the Attensa and Real Time Matrix partnership news release.

"We've been waiting for this for awhile. InfoWorld just published Mike Heck's thorough review of RSS Servers. Mike tested "three hot products in this burgeoning area: Attensa Feed Server, NewsGator Enterprise Server, and KnowNow 3 Enterprise Syndication Solution."

Here's Mike's bottom line on the category:"Tough Choice"

"I can't knock any of these solutions. (On a scale of 1 to 10 - 0.4 rating points separate the three players - I added this) Their designers understand that enterprise RSS is poised to become the focal point employees turn to for information, eclipsing individual aggregators plus systems such as portals, intranets, and enterprise applications."

Here's his bottom line on Attensa:

"Attensa gives you multiple deployment options, from configuring Outlook users with or without a desktop client to a Web interface and mobile options. The Outlook plug-in is laudable for features and usability. And intelligent ranking of feeds is noteworthy.

Mike had great things to say about the Attensa Feed Server, Attensa for Outlook and the Attensa approach to managing feeds behind the firewall.  He also shared some of the insights he has gained researching the category and talking to enterprise customers.

"63% of RSS users subscribe to work-related feeds."

"That latter finding shouldn't surprise IT managers. After all, RSS readers are easy to install and use. This technology does a fine job helping workers cut through irrelevant information that floods portals, enterprise search results, and e-mail. But as RSS's popularity rises, so do risks. For example, precious network bandwidth is consumed when many employees update the same feed. Plus, there are security risks associated with accessing inappropriate feeds. To get around these issues and give more employees the benefit of RSS, organizations are adopting enterprise RSS solutions."

"Enterprises using these solutions report measurable time savings -- often achieving full ROI in a few months."

"Enterprise RSS is poised to become the focal point employees turn to for information, eclipsing individual aggregators plus systems such as portals, intranets, and enterprise applications."

Now on to Mike's experience with Attensa:

"Attensa's RSS solution includes an Outlook reader that works stand-alone or can pull feeds located on a central Attensa Feed Server sitting behind your firewall. Optionally, enterprises can install Attensa's Exchange service to bypass the Outlook plug-in and deliver feeds directly to Exchange mailboxes. An AJAX (Asynchronous JavaScript and XML) Web Reader and mobile clients -- Blackberry, Good Mobile Messaging for Exchange, and Windows Mobile 5 -- complete the picture

"I simply checked off options on forms to subscribe groups to individual feeds or multiple categories. Similarly, I set defaults for each group, such as whether feeds would be delivered to Outlook and which publishing features were enabled.

There's suitable reporting, including which users are reading what feeds, the number of feeds in the system, and related statistics.

For end-users, my testing indicated that Attensa for Outlook has minimal memory impact on Outlook. Feed Server works in the background gathering and processing RSS feeds, which were quickly pulled into Outlook using the standard MAPI protocol. As a result, when I signed into Outlook, the latest feeds were immediately available. Moreover, after I subscribed to a new feed, that information was sent to the appliance so the feed was kept current for everyone else who also had it on their personal subscription list.

"Attensa's Outlook plug-in provided the best user experience of the products reviewed. Its clean interface -- with resizable panes and multiple views -- was further adjustable to my working style. For example, subscriptions could be displayed as one large news feed or by categories. In both cases the text layout was easy to read. Additionally, organizations can apply custom style sheets to match corporate branding."

"You get several ways to arrange feeds in the order of importance: Predictive Ranking (feeds that would likely interest you based on the streams you read most frequently and consistently), personal favorites, or by date. I observed that Attensa's analytics techniques did indeed improve feed relevance the more I used the system."

"Of special interest, Attensa integrates with Salesforce.com. In this case, SFA changes are pushed directly to your mobile device via RSS -- eliminating the step of going to Salesforce.com to get updates on clients or prospects."

"What's more, Attensa's AttentionStream synchronizes desktop, mobile, and Web RSS readers -- meaning articles read, filed, and deleted are consistent across all platforms."

If you want to see for yourself how the Attensa can fit with your Enterprise RSS plans, we can easily set up a web demo.

On Friday I gave the breakfast pitch at the Blog Business Summit in Seattle. Here's a quick summary from Jason Preston on the Blog Business Summit site and here are the slides: Download file

"Scott Niesen, of Attensa, starts off the day with a presentation on the practical business applications of RSS, and RSS enterprise solutions. I've dropped my usual bullet-list of running thoughts below:

• The holy grail of marketing is getting the right information to the right people at the right time.
• The feed tools at Attensa, says Scott, are designed to use RSS feeds to get the right information to the right people instantaneously, without overloading them.
• There are stages of RSS in Business:

1. Blog posts and news headlines come in.
2. They start using them for business intelligence alerts.
3. Then they get circulated around with internal blogs and wikis.

• Then businesses get RSS-enabled enterprise systems to really harness RSS as a business tool. RSS readers allow you to access what is essentially an indispensable research tool, for example, monitoring RSS feeds from the blogosphere lets you do pretty intense brand monitoring, just by running a constant keyword search.
• Persistence & Subscription: RSS is an indispensable collaboration tool in its ability, in an internal blog for example, to make new developments available instantaneously of changes or updates. In short, a great way to track team projects.
• CEO blogging is a great way to build a shared vision - Attensa CEO keeps a private and a public blog, both of which help keep the company headed in the same direction.
• RSS connects to a ton of different data types that go beyond traditional blogs and wikis - they use RSS to deliver podcasts within the company.
• Sales force leads can be delivered to blackberries very conveniently with feeds. Good idea.
• RSS is a double-edged sword - old methods of getting information are not going away - so RSS is convenient, but it's also another possible way to get to information overload.
• The difficulty is creating a system whereby you get the news you want (or need) without getting overloaded with millions of feeds (anyone who uses an RSS reader knows how difficult this is).
• This is kind of cool: in the new Attensa reader, the feeds you look at most automatically rise to the top of your list. Kind of like the "most played" list in iTunes.
• When you're looking at enterprise RSS options, Scott has a list of 7 things to check, some of them:
  1. Is it easy to install & deploy?
  2. Access it anywhere? Offline, web & mobile?
  3. Synchronization - critical!
  4. LDAP integration and Exchange support (I don't know what that means...let me see if Wikipedia does...I'm guessing this one)
• Question: What's the smallest size company that this enterprise type solution is practical for? Scott says: well, a company of one can download the Attensa reader and get a lot of benefit about it. But for the more complex systems, they recommend you start around 100 employees."

Last week we released Attensa for Outlook 2.0.1.29. After using it for a week, I'm impressed with the small details. I know I work here and I'm supposed to like Attensa no matter what, but I really do love the way we're streamlining Attensa to keep up with the way I work. (My boss didn't make me write that.)

Here's what our team has put into this release:

1. More robust publishing. Attensa now sends graphics to your blog service.
2. They've cleaned up some issuse with how categories synchronize between the various Attensa parts... a big one for me is that Firefox has now forgotten my deleted categories, which used to hang around far too long.
3. The River of News view in Outlook continues to mature and integrate with our Attensa Feed Server, and now has icons to indicate whether a feed is mandatory or not.
4. The Outlook team has continues to tinker with the Pod Player, so playback has improved.

Since I remove and reinstall Attensa all the time, add and remove feeds for testing and in general do awful things to my computer in the interest of Science (like deleting data files while they're in use), I've noticed that this newest Attensa version recovers from the bad things I do, usually with just a simple restart of the Attensa Engine.

There's a lot to love about Attensa in the small details of how it works. It works the way I work.

Last week I attended the New New Internet Conference in McClean, Virginia. The conference featured TechCrunch founder Michael Arrington and Harvard Business School professor Andrew McAffee. Michael gave a hilarious and insightful overview of what separates the winners and losers in the Web 2.0 business arena. Andrew McAffee is credited with coining the term "Enterprise 2.0." If you are not reading his blog you should be. His whitepaper on Enterprise 2.0: The Dawn of Emergent Collaboration is essential reading.

Professor McAfee is a brilliant and engaging speaker who made me want to quit my job and go to Harvard (unlikely that they would have me). His talk included practical advice on how to introduce Web 2.0 technologies in the enterprise by starting with collaboration tools. He also addressed the tension between structured systems and the open social network of Web 2.0 behind the firewall. A vice president of marketing I once worked for summarized this tension by saying, "Iron sharpens iron." It was his way of saying that the best decisions are reached and the greatest results occur when the strengths of two opposing forces are brought together for a common purpose. Forward thinking business and technology leaders who successfully integrate social networking tools with structured infrastructure will experience new heights of innovation.

To get to the New New Internet conference, I flew from the Forrester Technology Leadership Forum in Phoenix to Baltimore, expecting to arrive at midnight, giving me time to catch a few hours of sleep before setting up my demo station at 6:30 AM. Instead, because of a series of mechanical problems (a tear above the wing on the first plane and a leaking sink on the second, fixed with duct tape) I arrived in Baltimore at 3:00 AM, picked up my rental car and proceeded to drive around for two hours before finding my hotel. Was I lost? No, just bewildered. I talked the hotel manager down from a $300 room rate to $119. Took a $119 shower, shaved, suited up and headed to conference. I guess I'm gung ho for enterprise 2.0.

At 7:15 AM I demonstrated Attensa for Outlook and the Attensa Feed Server to a panel of judges including Jonathan Aberman of Amplifier Venture Partners , Phil Bronner of Novak Biddle, Charles Curran of Valhalla Partners, Karl Khoury of Columbia Partners and Tom Weithman of the Center for Innovative Technology.

Attensa was deemed to worthy of the title "Technology Pace Setter."

Here's what they had to say about us:
"Attensa - a world class RSS reader that solves the problem of synchronizing your feeds among multiple platforms, and also has shared intelligence technology, so that "group wisdom" can be applied to news feeds over an enterprise. You should check this application out I particularly liked the idea that within an enterprise a user could get a sense of which feeds were drawing the most attention."

On Wednesday we quietly refreshed our website and posted Attensa for Outlook 2.0. You can download the new version of Attensa for Outlook here. It's free.

We thought we'd come out of the 1.5 beta on roll so we jumped right to 2.0.

Unconventional? Perhaps. Decide for yourself. Here's our reasoning for the version leap.

Tens of thousands of enterprise business users have put Attensa for Outlook 1.5 to the test. This new version is built on top of the 1.5 code that has been enterprise hardened and meets the requirements of the most demanding IT pros for an RSS reader that means business.

Here's their short list - rock solid stability and minimal memory impact on Outlook performance, ease of deployment, advanced compatibility with the Microsoft RSS Platform, seamless synchronization and a feature set that covers the spectrum of use cases from reputation monitoring and management, gathering competitive intelligence, keeping up to speed on project collaboration, staying on top of rapidly critical corporate data, all without leaving Outlook.

What's new in 2.0

Deep connectivity with the Attensa Feed Server for seamless synchronization across Attensa for Outlook, the Attensa AJAX web reader and mobile devices and more meaningful attention analytics and reporting.

A mini player that lets users listen and watch audio and video content in Outlook, directly in the River of News. As more businesses take advantage of on demand video and audio to create and deliver specialized information, Attensa for Outlook let you choose how you want to consume rich media content. You can get instant access to the content using the new River of News player. Or, you can access the content when it is most convenient using the Attensa for Outlook Pod Catcher. The Pod Catcher automatically downloads audio and video attachments and puts them in a clearly labeled playlist in Windows Media Player or iTunes.

A desktop alert toaster keeps lets you track fast breaking business information whether you are working in Outlook or not. This Desktop Alert is smart. You can pick the feeds you want to be alerted to as soon as new information is available. When multiple feeds are updated, the alert box works the way you want it to work. It groups your alert notices so you can see at a glance when new information is available without being driven to distraction with constant interruptions.

Oh...and it's free. Did we mention that? We have made the move to a free download coupled with a premium support model. Premium support is $24.95 a year and gives you guaranteed response time to your issue and priority treatment. If you have purchased a previous version of Attensa for Outlook you are instantly covered with premium support.

Apparently the Attensa toolbars we introduced more than a year ago for tagging, identifying, previewing and subscribing to feeds and our tagging toolbar are pretty good ideas.

Newsgator just announced a beta of their toolbar today.

With the Attensa browser toolbar you can:

- identify all of the feeds available on a page
- preview the feed and articles to see if you want to subscribe
- subscribe with a click
- access all of your feeds and articles in your browser
- tag articles and synchronize with del.icio.us

Here's a duplicate of a post I wrote in December 2005 describing the wonders of the Attensa toolbar for Internet Explorer and Firefox.

The Chiclet problem surfaces at the Syndicator Blog. The rash of badges is totally out of hand.

Attensa has another approach to finding feeds and easily subscribing from a Web page or blog from your browser.

We use a toolbar in IE or Firefox to identify feeds and to let you see what kinds of articles are available before deciding to subscribe. This eliminates the need to clutter a page with branded badges. On the one hand this may not be the brightest marketing move on Attensa's part... but it sure makes sense from a user's perspective.

Here's a screenshot of Attensa auto feed detection at work:

And here's the feed preview

Let us know what you think.

P.S. Thanks for letting us know it's a great idea, Newsgator.

I'm the head of Customer Service at Attensa. The other day, my boss (you know, that Scott guy) wandered into my office and told me to blog.

OK.

I get pretty busy testing things and logging issues, but every day I hear and read and discover things about Attensa for Outlook that make me love my job. So, I can blog. Here we go...

I used to build catalogs of bookmarks. My bookmark file has travelled from computer to computer as I've upgraded my home office over the years, becoming ever more bloated and less organized. I'm a messy person. I have stacks of papers and kids toys and art projects living on my desk. I will never take the time to open my bookmarks file and clean it up properly... the best I can do is make a half-hearted attempt to purge broken website links once in a while.

Then along came tagging... wow! My life has suddenly changed!

I love tags. As I work through my feeds in Attensa for Outlook, I can tag articles on the fly to use later.... and the cool thing is, I get to make up my own tags (keywords) that work for my brain. When I'm working through my various projects and I need to put my hands on information quick, finding a web page in my catalog is as simple as pulling down the Attensa Tags menu and looking under the most logical keyword. No more hunting under bookmark sub-folders looking for a bookmarked site. With tagging, I don't lose web pages anymore. I use my del.icio.us account with Attensa so I have access to my tagged items from any computer.

Tip:
Attensa's River of News has its own tagging button, on the article toolbar, making it really easy to save that article for later. When you tag the article, a link to the web page itself is created in your tags, not a link to the article in Outlook.

P.S. My boss made me write this.

There's a project at Attensa called Project Dogfood. We've set up internal wikis and blogs to help us track fast moving projects, collaborate a little more cleanly and to give everyone on the team experience applying Enterprise 2.0 tools to our real world programs and projects.

Part of the motivation for Project Dogfood comes from our work with Six Apart. After sitting through three Business Blogging seminars, you can't help get caught up in Anil Dash's enthusiasm and wanting to apply the practical pointers on approaching business blogs that flow from DL Byron.

As part of Project Dogfood, I wanted to get more people involved in telling the Attensa story. I'd like to introduce Michelle, our customer service lead and author of the Flog Blog posts. I've asked Michelle to share her knowledge of Attensa for Outlook to help people get more out of the 1.5 beta.

We'll be sharing more about our learnings from Project Dogfood as soon as I flog the next victim into blogging.