This occasionally crops up in our discussions with companies investigating Enterprise 2.0 technologies. In some corporations BLOG is four letter word conjuring up images of sociopathic rantings, and way too much time being devoted to cat pictures and reviews of LOST.

If you ask me, this paranoia boils down to fear of the unknown or maybe it's about lack or respect and lack of trust in employees to do the right things with the tools they have to work with. When you think about it, if you were inclined, you could do more damage to a company's reputation and morale with email and confidential attachments sent to the wrong people than you can with a secure internal blog post.

I'm not sure what drives this perception about blogs and I'm not the only one who has experienced this fear from corporate management. Six Apart's Anil Dash makes getting beyond fear of blogs a key message in his evangelism. The Burton Group's Mike Gotta has seen it and heard it too.  His take away is that companies need examples of how blogs can be used effectively to solve business and communication challenges.

I'm republishing the highlights from his post "Getting Over Fear of Blogs and including the list of blogging applications that make sense for business environments.

You can read Mike's complete post on Collaborative Thinking.

Mike takes it from here:

Regarding Web 2.0 and social software, I find that people are often captivated by the use of these concepts and tools in the consumer market. While some technologists are skeptical, there are also a growing number of people that are wondering how such practices and technologies could be applied internally and whether such use could bring about some degree of business transformation – especially in terms of leveraging worker know-how and collective insight.

The tone and emotion levels however get quite passionate however, when the topic of blogs comes up. There does seem to be agreement that public-facing blogs can have real business value from the perspective of marketing, PR, customer intimacy and community-outreach. That perspective however does not seem to transfer broadly when the conversation shifts to possible internal adoption of blogs. In fact, it is not uncommon to hear a range of opinions that could be represented by the following statements:

• Risk-related: “We’re afraid of what people will say.”
• Productivity-related: “We don’t want people wasting their time.”

Performance-related: “We don’t see the business value.”

The conversation often swings back to the Internet and how blogs are used as a public soapbox to express personal opinions and how bloggers add fuel to emotionally-charged debates on topics many organizations view as a workplace distraction (e.g., politics, sports, entertainment, religion, breaking news, etc.). A good number of people I’ve talked to feel that blogs introduce risk (e.g., hostile workplace), negatively impacts productivity and hinders overall performance of business processes.

I think part of the problem is due to a lack of examples of how blogs can be applied to solve the types of business challenges organizations face on a daily basis.

Internal Communication

There are many situations where organizations need to broadcast information to its workforce without the need for that information to be pushed to its workers in an intrusive manner (e.g., e-mail).

• A Human Resources department can leverage blog technology to continually keep employees updates on various benefit plans, awareness of enrollment dates, etc.
• CXO-level management can leverage blogs to informally communicate company issues related to markets, economics and its competition.
• Organizations can use blogs to communicate information to employees on the various community-outreach and social programs in need of volunteers.

Program / Project Management

Program management offices (PMO) and project management teams often establish operating environments where information may not always be captured and disseminated in a timely manner. The structure of these organizing bodies may challenge its ability to quickly respond, making it difficult to communicate credible and relevant information.

• A PMO blog could provide a journal of activities, issues and future actions that could be valuable not only to workers within the PMO but to those monitoring and tracking the PMO elsewhere in the organization
• A group blog for developers and quality assurance teams could act as a clearinghouse to voice design concerns, for developers to record and report findings or to capture/disseminate software build and fix notifications discovered during development or testing cycles (e.g., shift notes)
• PMO and project teams create a variety of guidelines, procedures and other types of documentation. While wikis are good vehicles for the collaborative work on the content itself, blogs can provide a platform for individuals to provide deeper personal commentary.

Community-building

Organizations have struggled to find common off-the-shelf tools that allow for the capture, dissemination and augmentation of information while also enabling broad participation and community interaction. Facilitating open communication is a key aspect for organizations interested in sharing know-how and creating effective community-building environments (e.g., knowledge management).

• Research organizations have long valued the importance of personal journals and lab notebooks to catalog observations and record insight. Blogs within such an environment not only are of benefit to those within such communities but enable others to “look over the shoulders” of those engaged in such activities.
• Government organizations can use blog systems to enable first responders to share insight and lessons-learned from on-the-job experiences
• Specialists in many different professions (e.g., utilization management nurses, fraud investigators, security experts, underwriters, engineers) can use blogs to more easily communicate methods and practices relevant to their work activities

Business process

A multitude of business activities include capture of unstructured information as part of processing a particular task. Many applications do not naturally handle the type of free-form commentary and annotation users would like to add to a transaction or append to a case file. There are other situations where applications need to deal with conversational information that are not well-supported by traditional application models (e.g., issue tracking, exception handling, problem resolution).

• A competitive intelligence process is often dependent on capturing field observations, rumors and collating information detected from various news sources. Blog systems can provide the platform the collecting and vetting this type of market monitoring, analysis, and opportunity/threat assessment.
• Certain support processes require workers to capture notes as part of their remote activity (e.g., field repair). Offline authoring tools (e.g., Microsoft Windows Live Writer) could be used to compose analysis on a worker’s laptop and then upload to a group blog when network connectivity is available. In other situations, certain work activities might include capture of notes into operational logs. Blog technology can enable capture of task-related notes inline with performance of that operational process.

OK, I'm back.

We use the same tools and techniques internally.

• Our CEO as a blog to share the big picture with Attensa employees
• Our marketing and development teams use secure blogs to keep each group informed on project status, customer wins and the buzz surrounding Attensa
• Our sales and marketing people share competitive insights on a secure blog.
• We've set up a secure blog with our PR and SEO teams to share strategies, metrics and status reports.

Analytics on the Attensa Feed Server gives insight into how this information flows through the organization and helps assess and identify the most effective channels for communicating specific information

Attensa tools make publishing to these internal blogs incredibly easy. I used one of the republishing tools in Attensa for Outlook to share Mike's post this morning. I scanned the headlines from his blog in the River of News. The title "Getting Over Fear of blogs" caught my eye. I hit the Attensa publish icon which launched Windows Live Writer and pre-populates a new  blog post with the all of the copy, links and images - all nicely formatted. I just select the blog I want to publish to from a list. I can easily edit and add context, categories, tags and then republish the post with a click. These tools make it incredibly easy to share these thoughts with everyone subscribing to the blog. 

When you boil it all down,attention is really about using technology and tools to pull the information we want toward us when we want it and to push things that aren't important away so we can concentrate on the task at hand and stay in the flow.

Our dev team has been working on article level prioritization since we launched Attensa and we'll be previewing the stellar results of their efforts at ETech. The Attensa for Outlook 2.5 Beta 2 is the first attention driven RSS reader that prioritizes articles (not just feeds) based on an individual's reading habits. This is a major step forward in our AttentionStream technology development.

You can read the news release here.

You'll be able to try it out for yourself (for free of course) on April 10th when we post Attensa for Outlook 2.5 Beta 2.

The new version integrates an AttentionStream® Learning Engine that automatically pulls articles that are most important to you to the top of the River of News. Stars indicate the estimated relevance based on your reading habits.

Attensa’s unique AttentionStream Learning Engine observes and learns from the user’s feed and article reading behaviors and works on the principle that past and present actions predict future behavior. Deep analytics of article content are matched to a personalization system that automatically prioritizes and recommends new articles that will be of interest to the reader.

The new approach matches content cues with personas (readers and deleters, skimmers, active readers and more) and matches their content choices and behaviors to rank the articles. The goal is to deliver a powerful, personalized, attention-driven reading experience.

This is much more than the popularity contest social networking sites use to suggest content. That can be interesting, at best, but when it comes to quickly getting up to speed as part of a work flow, frankly I'm more interested in cutting through to what I'm interested in.

There's more The 2.5 Beta 2 is a bottleneck breaker that significantly improves the RSS handling performance of Outlook 2007 (it also works with XP and Outlook 2003). The new version gives you two options for channeling articles into Outlook. User can stores their articles in a separate file or they can bypass Outlook’s storage completely by pulling articles on demand into the Attensa for Outlook River of News. Both methods speed up Outlook performance significantly and cut PST file bloat which drags down Outlook performance.

We met Jeff Whitehead and Jon Sofield of the Real Time Matrix at the Office 2.0 conference in October. We quickly hit it off and it became clear to all of us that the work they are doing with precision search technology using real-time matching and filtering and our attention driven prioritization are a perfect fit for helping enterprise users cut through information overload.

Today, Jon and Jeff are launching iJ.am, a new breed of search engine (they descibe more accurately as a "matching engine and content router" that precisely matches and delivers personally relevant content from the web the instant it is published.

And today we are announcing our partnership with the Real Time Matrix. We're coupling our persistent search capability from within Outlook and on our Feed Server with RTM's sophisticated aggregation, matching and filtering technology to bring an indispensable research tool to our Enterprise customers. With the combined power of these search techniques business users can create precisely focused search channels that automatically and continuously deliver exactly the content they are searching for without duplication.

Jeff Whitehead says it best. "This technology cuts through information overload and puts control into the individuals' hands. Users simply set up and refine their search criteria and we deliver accurate, relevant and timely results with extreme prejudice."

With Attensa and Real Time Matrix researchers can search the past and filter the future by tuning their search criteria, in real time to deliver exactly the information they want without duplication, as soon as it is observed on the Internet.

Here are the specifics and next steps for our partnership.

First, we'll be adding the iJ.am search engine to the persistent search feature in Attensa for Outlook.

We will be adding persistent search and Real Time Matrix filtering to the Attensa Feed Server. With the new distributed admin feature, the power to create precision search feeds can be accessed by project teams throughout the enterprise.

Together with Real Time Matrix we will be offering custom integration for Enterprise accounts to tie Web and blog search with premium content and internal information search.

Here's the Attensa and Real Time Matrix partnership news release.

On Friday I gave the breakfast pitch at the Blog Business Summit in Seattle. Here's a quick summary from Jason Preston on the Blog Business Summit site and here are the slides: Download file

"Scott Niesen, of Attensa, starts off the day with a presentation on the practical business applications of RSS, and RSS enterprise solutions. I've dropped my usual bullet-list of running thoughts below:

• The holy grail of marketing is getting the right information to the right people at the right time.
• The feed tools at Attensa, says Scott, are designed to use RSS feeds to get the right information to the right people instantaneously, without overloading them.
• There are stages of RSS in Business:

1. Blog posts and news headlines come in.
2. They start using them for business intelligence alerts.
3. Then they get circulated around with internal blogs and wikis.

• Then businesses get RSS-enabled enterprise systems to really harness RSS as a business tool. RSS readers allow you to access what is essentially an indispensable research tool, for example, monitoring RSS feeds from the blogosphere lets you do pretty intense brand monitoring, just by running a constant keyword search.
• Persistence & Subscription: RSS is an indispensable collaboration tool in its ability, in an internal blog for example, to make new developments available instantaneously of changes or updates. In short, a great way to track team projects.
• CEO blogging is a great way to build a shared vision - Attensa CEO keeps a private and a public blog, both of which help keep the company headed in the same direction.
• RSS connects to a ton of different data types that go beyond traditional blogs and wikis - they use RSS to deliver podcasts within the company.
• Sales force leads can be delivered to blackberries very conveniently with feeds. Good idea.
• RSS is a double-edged sword - old methods of getting information are not going away - so RSS is convenient, but it's also another possible way to get to information overload.
• The difficulty is creating a system whereby you get the news you want (or need) without getting overloaded with millions of feeds (anyone who uses an RSS reader knows how difficult this is).
• This is kind of cool: in the new Attensa reader, the feeds you look at most automatically rise to the top of your list. Kind of like the "most played" list in iTunes.
• When you're looking at enterprise RSS options, Scott has a list of 7 things to check, some of them:
  1. Is it easy to install & deploy?
  2. Access it anywhere? Offline, web & mobile?
  3. Synchronization - critical!
  4. LDAP integration and Exchange support (I don't know what that means...let me see if Wikipedia does...I'm guessing this one)
• Question: What's the smallest size company that this enterprise type solution is practical for? Scott says: well, a company of one can download the Attensa reader and get a lot of benefit about it. But for the more complex systems, they recommend you start around 100 employees."

I'm writing this with Soundgarden playing on the iPod while I take the Amtrak Cascades train heading home to Portland from Seattle. (further proof, my life has a soundtrack). The silvery-gray and green of the Northwest land and skyscape streams by the window. Tukwila - Skookumchuk  - Tacoma - Tenino - Vadar - Kalama. They've got a knack for names in Washington.

The train beats flying and driving - hands down. There's a mysterious time warp continuum between Portland and Seattle. No matter how you travel - by car, by plane or train -  it takes exactly the same time to get door to door. Weird.

Last night Brian Mulvaney and I caught up with Feedia founders, Alex Williams and Johnny Hartman and TechCrunch's Marshall Kirkpatrick (scroll down, you'll find him) at the Venture All Stars party in Seattle. Tim Reha is an energetic and magnanimous host who pulled together a great crowd and a great event. I got reacquainted with Steve Broback, the force behind the Blog Business Summit. I connected with Robert Scoble, met Microsoft's Aaron Brethorst (last of the freelance hackers and greatest swordfighter in the world) showing off his new moo cards.  These business cards define cool. And, had a great conversation with Edelman's Sara Ball on how PR and the blogosphere connect. 

As a veteran of way too many trade shows and industry conferences, I really enjoy the fresh format of these new millennium networking events and "unconferences." Less upfront work, great value for your sponsorship dollar and they provide just the right dose of messaging, announcements and informal demos. But, the real energy come out with the schmoozing and connecting following the formal program.

There's a project at Attensa called Project Dogfood. We've set up internal wikis and blogs to help us track fast moving projects, collaborate a little more cleanly and to give everyone on the team experience applying Enterprise 2.0 tools to our real world programs and projects.

Part of the motivation for Project Dogfood comes from our work with Six Apart. After sitting through three Business Blogging seminars, you can't help get caught up in Anil Dash's enthusiasm and wanting to apply the practical pointers on approaching business blogs that flow from DL Byron.

As part of Project Dogfood, I wanted to get more people involved in telling the Attensa story. I'd like to introduce Michelle, our customer service lead and author of the Flog Blog posts. I've asked Michelle to share her knowledge of Attensa for Outlook to help people get more out of the 1.5 beta.

We'll be sharing more about our learnings from Project Dogfood as soon as I flog the next victim into blogging.

Charlie Wood interviewed Matthew Bookspan, Attensa's Director of Product Management and KnowNow's CTO Ron Rasmussen for his first podcast. It's solid overview on the state of the enterprise RSS market, how companies are using RSS and the road ahead.

The audio makes everyone sound like they are in a Warner Brother's cartoon but stick with it.

 You can listen here.

Brian Keairnes at the StartupSpot has compiled a very practical list of business wiki applications covering sales, marketing, research, customer service, product planning and more.

Jupiter Research has a report "RSS Comes of Age: Budgeting, Deploying, and Measuring RSS" by Greg Dowling. Currently 29 percent of large companies ($50 million + in annual revenues) publish content via RSS. That number is projected to jump to 63% by the end of 2006. That's just six months away.

The report's recommendation's include, "In order to maximize their investment in RSS, site operators should leverage emerging tools and technologies specifically tailored to RSS."

If you're one of the companies making the move to RSS, talk to us about lowering the barrier for feed management and deployment while helping users control the flow of the inevitable RSS fire hose. It's what Attensa is all about.

Sales professionals can now track Salesforce.com leads, opportunities, activities, contacts, documents, and support cases in Outlook using Attensa for Outlook and Spanning Salesforce from Charlie Wood's Spanning Partners.

With Spanning Salesforce you can subscribe to personalized, secure RSS feeds to stay on top of their most important CRM information without logging into Salesforce.

Spanning Salesforce is available on the Salesforce.com AppExchange.

Attensa is partnering with Six Apart on the Business Blogging Seminar series. Six Apart makes world-class blogging software, including Movable Type and TypePad. Their tools have helped 75% of Fortune 500 companies start blogging and allowed these them to minimize their technological overhead.

Together we'll be talking about how combining the power or blogs and RSS can

• improve customer loyalty
• turn customers into an extended sales force
• help you save money on marketing
• position your company as a thought leader
• improve internal and external communication practices
• get the right information -- to the right people -- at the right time

Speakers include:

• Anil Dash: Chief Evangelist, Six Apart
• D.L. Byron: Blog Business Summit  / Boeing Case Study
• Brian Mulvaney, Director of RSS Platform Marketing, Attensa

The first seminar is in  San Franciso on April 20th  and it's sold out! Look for upcoming seminars in New York and LA

I spent a lot of time over the past few days looking at the other Syndicate exhibitors and I realized Portland companies made up a sizable percentage of the vendors hawking their wares, sharing the love and spreading the RSS gospel at the conference.

In addition to Attensa, Janet Johnson was working the Marqui marketing magic. Charles Smith, from Pheedo was mixing it up and Jon Maroney and Scott Rogers were waving the flag for FreeRange.

With four out of the 19 Syndicate exhibitors from Stumptown, there's more than just coffee brewing in Portland.

As we continue the development of an RSS network based on attention streams to intelligently improve the relevance of information for everyone using RSS, our mantra is Less is more.

Brain power and energy are being devoted to the development of the Attention.xml spec through Dave Sifry and the brain trust at Technorati. We think it is just as important to start bringing consumers and businesses into the loop on how RSS and attention can deliver on the Less is More promise. Even the passionate and eloquent voice of Steve Gillmor can't don't it alone.

Craig Barnes, our CEO, has issued a call to action to establish an industry initiative to evangelize the inherent benefits of artfully using attention data to drive RSS to the next level.

If you or your company want to join us in this noble effort, send me an email.