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InfoWorld RSS Server Round-Up - Attensa provides the best user experience

Scott Niesen

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"We've been waiting for this for awhile. InfoWorld just published Mike Heck's thorough review of RSS Servers. Mike tested "three hot products in this burgeoning area: Attensa Feed Server, NewsGator Enterprise Server, and KnowNow 3 Enterprise Syndication Solution."

Here's Mike's bottom line on the category:"Tough Choice"

"I can't knock any of these solutions. (On a scale of 1 to 10 - 0.4 rating points separate the three players - I added this) Their designers understand that enterprise RSS is poised to become the focal point employees turn to for information, eclipsing individual aggregators plus systems such as portals, intranets, and enterprise applications."

Here's his bottom line on Attensa:

"Attensa gives you multiple deployment options, from configuring Outlook users with or without a desktop client to a Web interface and mobile options. The Outlook plug-in is laudable for features and usability. And intelligent ranking of feeds is noteworthy.

Mike had great things to say about the Attensa Feed Server, Attensa for Outlook and the Attensa approach to managing feeds behind the firewall.  He also shared some of the insights he has gained researching the category and talking to enterprise customers.

"63% of RSS users subscribe to work-related feeds."

"That latter finding shouldn't surprise IT managers. After all, RSS readers are easy to install and use. This technology does a fine job helping workers cut through irrelevant information that floods portals, enterprise search results, and e-mail. But as RSS's popularity rises, so do risks. For example, precious network bandwidth is consumed when many employees update the same feed. Plus, there are security risks associated with accessing inappropriate feeds. To get around these issues and give more employees the benefit of RSS, organizations are adopting enterprise RSS solutions."

"Enterprises using these solutions report measurable time savings -- often achieving full ROI in a few months."

"Enterprise RSS is poised to become the focal point employees turn to for information, eclipsing individual aggregators plus systems such as portals, intranets, and enterprise applications."

Now on to Mike's experience with Attensa:

"Attensa's RSS solution includes an Outlook reader that works stand-alone or can pull feeds located on a central Attensa Feed Server sitting behind your firewall. Optionally, enterprises can install Attensa's Exchange service to bypass the Outlook plug-in and deliver feeds directly to Exchange mailboxes. An AJAX (Asynchronous JavaScript and XML) Web Reader and mobile clients -- Blackberry, Good Mobile Messaging for Exchange, and Windows Mobile 5 -- complete the picture

"I simply checked off options on forms to subscribe groups to individual feeds or multiple categories. Similarly, I set defaults for each group, such as whether feeds would be delivered to Outlook and which publishing features were enabled.

There's suitable reporting, including which users are reading what feeds, the number of feeds in the system, and related statistics.

For end-users, my testing indicated that Attensa for Outlook has minimal memory impact on Outlook. Feed Server works in the background gathering and processing RSS feeds, which were quickly pulled into Outlook using the standard MAPI protocol. As a result, when I signed into Outlook, the latest feeds were immediately available. Moreover, after I subscribed to a new feed, that information was sent to the appliance so the feed was kept current for everyone else who also had it on their personal subscription list.

"Attensa's Outlook plug-in provided the best user experience of the products reviewed. Its clean interface -- with resizable panes and multiple views -- was further adjustable to my working style. For example, subscriptions could be displayed as one large news feed or by categories. In both cases the text layout was easy to read. Additionally, organizations can apply custom style sheets to match corporate branding."

"You get several ways to arrange feeds in the order of importance: Predictive Ranking (feeds that would likely interest you based on the streams you read most frequently and consistently), personal favorites, or by date. I observed that Attensa's analytics techniques did indeed improve feed relevance the more I used the system."

"Of special interest, Attensa integrates with Salesforce.com. In this case, SFA changes are pushed directly to your mobile device via RSS -- eliminating the step of going to Salesforce.com to get updates on clients or prospects."

"What's more, Attensa's AttentionStream synchronizes desktop, mobile, and Web RSS readers -- meaning articles read, filed, and deleted are consistent across all platforms."

If you want to see for yourself how the Attensa can fit with your Enterprise RSS plans, we can easily set up a web demo.

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