I'm the head of Customer Service at Attensa. The other day, my boss (you know, that Scott guy) wandered into my office and told me to blog.

OK.

I get pretty busy testing things and logging issues, but every day I hear and read and discover things about Attensa for Outlook that make me love my job. So, I can blog. Here we go...

I used to build catalogs of bookmarks. My bookmark file has travelled from computer to computer as I've upgraded my home office over the years, becoming ever more bloated and less organized. I'm a messy person. I have stacks of papers and kids toys and art projects living on my desk. I will never take the time to open my bookmarks file and clean it up properly... the best I can do is make a half-hearted attempt to purge broken website links once in a while.

Then along came tagging... wow! My life has suddenly changed!

I love tags. As I work through my feeds in Attensa for Outlook, I can tag articles on the fly to use later.... and the cool thing is, I get to make up my own tags (keywords) that work for my brain. When I'm working through my various projects and I need to put my hands on information quick, finding a web page in my catalog is as simple as pulling down the Attensa Tags menu and looking under the most logical keyword. No more hunting under bookmark sub-folders looking for a bookmarked site. With tagging, I don't lose web pages anymore. I use my del.icio.us account with Attensa so I have access to my tagged items from any computer.

Tip:
Attensa's River of News has its own tagging button, on the article toolbar, making it really easy to save that article for later. When you tag the article, a link to the web page itself is created in your tags, not a link to the article in Outlook.

P.S. My boss made me write this.